Modified Hours and Services

Public gatherings are limited to 50 or fewer, per Governor's directive.

Washoe County's recommendation is public gatherings be limited to 25 or fewer, private gatherings to 10 or fewer. Click here for the regional response to COVID-19.  

We will provide current updates to this page as changes in services occur. Please direct questions relating to all department services to Washoe311 by dialing 3-1-1 or (775) 328-2003.

Bars can reopen as of Sept. 16, 2020 at 11:59 p.m., per the Governor's Task Force. See the guidelines here.

Washoe County has modified our business operations.  Please see the department information below.

Assessor

  • The Assessor’s Office will be open to the public from 8:00 a.m. to 5:00 p.m. daily beginning on June 1. Please call 775-328-2277 or go to the Assessor's Office website for more information. The Assessor's Office encourages scheduling appointments whenever possible.

Alternate Public Defender

  • The Alternate Public Defender’s Office will be open from 8:00 a.m. to 5:00 p.m. daily beginning on June 1 with modified staffing. In person meetings will be on an appointment-only basis. The APD continues to encourage phone and video contact.

Clerk

  • Please check the Clerk’s website for up-to-date information on operations and services.

Community Services Department

  • Building, Engineering, Planning, and Operations are operating remotely. Best communication is e-mail first, phone second.  Contacts are as follows:
  • Business License can be reached at 775-328-3733, businesslicense@washoecounty.us

  • Washoe County Parks remain open, however some Park facilities are closed. Click HERE for details.
  • Park Reservation operations will remain open for reservations after May 30, 2020.

Note: Groups with a park reservation between today and May 30 will be contacted and offered full refunds or reschedule without penalty.

Friday, May 15, 2020, the Washoe County Regional Shooting Facility is scheduled to reopen to the public with modified operations of the public and specialty ranges to comply with the Phase 1 reopening directive

Comptroller

  • Collections online payments can be made HERE.

Dept. of Alternative Sentencing 

  • Suspending alcohol breath test (PBT) until further notice on POST conviction cases.

  • Pre-trial case will still be required to test until all courts have advised otherwise.

  • Defendants are still required to call-in to see if they are scheduled to test.

  • Randomized drug testing will continue until further notice.

District Attorney 

  • The Washoe County District Attorney’s (WCDA) Office has implemented safety measures to reduce the risk of further spread of COVID-19 (novel coronavirus) in response to the Washoe County Health District's continuing efforts to safeguard the health of the community. Beginning June 1, the WCDA's Office is working hard to accomplishe most tasks remotely, therefore, we are still encouraging the following to best meet the needs of the public and to possibly prevent an unnecessary trip to the office. 

  • Victims or Witnesses who need assistance or case status information may call the Victim Witness Assistance Center at (775) 328-3210.  Additional information and victim service forms can be found on their website. Services to victims and their safety is our priority and arrangements to meet in person will be made. 

  • For questions related to the Criminal or Civil Division please call the District Attorney's Main Number at (775) 328-3200 or email your questions to DA-GeneralInfo@washoecounty.us

  • Those with urgent or time sensitive Records Division business or document drop off/pick up are instructed to call the main number or send an email to the office marked “Attention Records Supervisor.”

  • For questions directed to the WCDA’s Office Family Support Division please call (775) 789-7100 or email dafs@da.washoecounty.us

Health District

Air Quality Management Division: Mon - Fri, 8:00 a.m. to 5:00 p.m.  Financial transactions will not be available after 4:00 p.m.

Environmental Health Services Division (EHS): Mon - Fri, 8:00 a.m. to 4:30 p.m.  Financial transactions will not be available after 4:00 p.m. 

Office of the District Health Officer, Administrative Health Services and Community and Clinical Health Services: Mon - Fri,  8:00 a.m. to 5:00 p.m.

Vital Statistics (Birth and Death Records): Mon – Fri, 8:00 a.m. to 12:45 p.m. and 2:00 p.m. to 4:30 p.m.

Human Resources

  • In order to continue with social distancing protocol, the Human Resources main doors will remain locked, however,  front desk reception is available Monday-Friday, 8:00-11:30 a.m. & 12:30–5:00 p.m.  In addition, a limited number of Human Resources staff are available in the office from each of the below areas as other staff members continue to tele-work.  Appointments and continued use of video-conferencing or other means of social distancing is encouraged.  Please contact the following specialty areas for an appointment and/or assistance:

    • HR Main:  328-2081
    • Benefits: 328-2088
    • Recruitment: 328-2085
    • Employee Services: 328-2086
    • Learning & Development: 328-2097 

Human Services Agency

  • Washoe County Senior Center on 9th, are currently serving take-out meals Monday through Friday, from 11:15 a.m.-12:30 p.m. All other congregate locations will serve take-out meals Monday through Friday, between 11:45 a.m.-12 p.m. Soup services are temporarily discontinued.

  • The Washoe County Meals on Wheels program will continue to serve meals to our more than 1,100 homebound seniors. There will be no disruption to the food delivery schedule at this time.

  • Crossroads will remain open at all sites.

  • Temporary Assistance to Displaced Seniors (TADS) will remain open.

  • Kids Kottage will remain open.

  • There are no mandatory closures of any Washoe County child care facilities due to the Coronavirus at this time. However, some facilities have chosen to close their doors for the time being. For coronavirus information on childcare facilities including a list of open/closed child care facilities, click here.

  • Child welfare activities will continue.

  • Clinical services will continue when safety of children is present.

  • The MOST program is deploying upon request by law enforcement.

Juvenile Justice

  • Only telephonic custody visitation will be available.  

  • In custody court hearings will continue in person.  Other juvenile delinquency court matters will be conducted by video, phone, or rescheduled.

Library

  • The Washoe County digital library remains open, with ebooks, audiobooks, magazines, and other digital services available.

Parks and Open Space

  • All Washoe County parks, trails, and open spaces remain open. However, please visit the Parks COVID webpage for a complete list of modifications and facility closures.
  • Park visitors are urged to continue to practice social distancing by maintaining a minimum of 6 feet between themselves and non-household members at all times. 
  • Per Emergency Directive 024, park visitors must wear a face covering when entering the restroom or entering any indoor park facility.
  • All park rules and regulations still apply. Please leash dogs, clean up after them, and keep dogs off athletic fields. 

Public Administrator

  • Normal hours of operation, 8:00 a.m. to 5:00 p.m. Monday through Friday

  • Currently working with a reduced staff.

  • At all time practicing social distancing.
     
  • Contact by phone 775-861-4000 by calling Washoe 311 by dialing 3-1-1 from any phone.

Public Defender's Office

The Public Defender’s Office will be open from 8:00 a.m. to 5:00 p.m. each day starting June 1 with limited staffing and in-person meetings on an appointment-only basis. They are still encouraging phone and video contact.

Public Guardian's Office

  • Office is open to the public by appointment only.

  • All normal hours of operation are in effect.

  • Inquiries can be directed to 775-674-8800,following prompts to staff directory, or to Guardian@washoecounty.us             

Recorder

Effective June 1, 2020: The Recorder’s Office is working to assist you with remote resources and in-person social distancing practices. Normal office hours are 8:00am to 5:00pm Monday through Friday.

  • Recording Services – In-person and electronic recording submissions will be recorded as usual during normal business hours. Alternatively, document(s) may be mailed to: Washoe County Recorder 1001 E. 9th St. A-140, Reno, NV 89512.
  • Official Records Copies & Searches – Official marriage certificates and real estate records are accessible on our website. The research library is available upon request. Please see Recorder’s staff upon arrival or request an appointment at 775-328-3660.
  • General Phone Calls, Emails and Other Services – Phone calls, voicemails, and emails will be answered during normal business hours.
We appreciate your patience and understanding during these uncertain times. 

For additional questions or concerns please do not hesitate to contact the Recorder by email at record@washoecounty.us or phone 775-328-3661 by leaving a detailed message.

Regional Animal Services

WCRAS will be opening their lobbies to the public during their normal operation hours (M-F 8-5, Sat 9 -3, closed Sunday).  Masks, temp scanning are required for the public.  The kennels will remain closed however all other transactions can be taken care of in person at the counter.  Checks / credit card only. 

Field services resumed normal operations as of May 18.  

  • Many services can be handled on our website such as:
    • Dog licensing (available online and by phone)
    • Lost pet report
    • Found pet report
    • Searching for your lost pet
    • Record requests

  • Stay connected with Animal Services.
    •  

Regional Medical Examiner’s Office

  • The office is closed to the public, though remaining open.

Registrar of Voters

  • The Registrar of Voters office is open to the general public and accepting your mail-in ballot from our location at 1001 E. Ninth Street.
  • For those that need to Same Day Register and Vote click the link below for days and hours for Early Voting and Election Day.

 https://www.washoecounty.us/voters/elections/index.php

  • Important contacts:
General Office – (775) 328-3670 electionsdepartment@washoecounty.us
Absentee Ballots – (775) 328-3670 absentballot@washoecounty.us

Reno Justice Court

  • All parties, counsel, and members of the general public are prohibited from entering Reno Justice Court without a mask or other appropriate face covering.  Individuals are also prohibited if they have a body temperature in excess of 100.4℉, are experiencing any other symptoms consistent with COVID-19, or have been asked to self-quarantine by any doctor, hospital or healthcare agency.
     
  • All court proceedings will be conducted telephonically or by video conference, unless otherwise ordered by the presiding judge.

  • The Court's first-floor customer-service windows are open for appointments only. Individuals who wish to make an appointment for in-person services should call 775-325-6500. Individuals who need to file documents may do so by utilizing the Court's electronic filing system (for civil actions only) or by e-mailing an electronic copy of the document to the following e-mail addresses:

  • All payments for fines and fees may be processed electronically at justicecourts.washoecounty.us/Public/default.aspx or by phone at 775-325-6500.

  • The second-floor lobby and courtrooms located in Reno Justice Court are closed to members of the general public. Admittance into court facilities is restricted to parties and attorneys who are specifically authorized to enter the Court on a case-by-case basis. Members of the public and media who wish to enter the Court must make a specific request by calling 775-325-6500.

  • Pursuant to Governor Steve Sisolak’s Declaration of Emergency Directive 008 and Nevada Supreme Court Order AO - 0012, the Reno Justice Court will not process any eviction cases unless they qualify as an emergency eviction matter as set forth in Reno Justice Court Administrative Order 2020-4.

  • See https://www.washoecounty.us/rjc/ for more information.

Second Judicial District Court

  • Link to website here  www.washoecourts.com

  • The Second Judicial District Court is closed to physical access but has remained virtually open since March 19, 2020.

  • The Second Judicial District Court is dedicated to protecting the health and safety of court patrons and staff.  While the physical facilities are closed to physical access, the Court remains fully staffed to handle court services and conduct business on proceedings.

  • Court proceedings continue to be heard in all departments via virtual means.  All public proceedings may be observed via a link posted on the Second Judicial Court’s homepage

  • Jury trials are currently suspended until procedures and protocols can be developed to address the safety of jurors, witnesses, attorneys, and litigants.  The Court is working with its stakeholders to develop a plan for safely resuming jury trials.

  • The Second Judicial Court continues to develop its plans so it can safely reopen to in-person public access.  The Court has adopted the standards set forth by the NCJFCJ for reopening to in-person access. Additionally, the Court will follow all CDC guidelines for social distancing, face coverings, and recommended sanitation protocols. See Administrative Order 2020-05(A) HERE

  • Complete details for each division and program can be found at: washoecourts.com/main/covid19response

  • For assistance, you may contact the Court via Live Chat at www.washoecourts.com, via phone at 775-325-6731, or via email to resourcecenter@washoecourts.us.

 

Sheriff

  • Front desk operations are online only at WashoeSheriff.com.

  • All permits requests will be taken at the Sheriff's Office on Tuesdays and Wednesdays from 10 a.m. to 2 p.m.
    • CCW, Marijuana, Liquor, Solicitor, Elder Care and Locksmith applications will not be taken at this time.

  • Child Care Permits are by appointment only and require photo and fingerprints.

  • Business Licenses are by appointment only and require fingerprints.

  • Fingerprint Cards- The Sheriff’s Office is currently not providing fingerprinting services and is referring the public to organizations such as Fingerprints Express.

  • Only accepting mail in forms at this time for Sex Offender & Felons, which are available at washoesheriff.com.

  • Case Requests are only available Online.

  • Address changes, criminal history requests, case and booking requests, CCW changes to address, and renewals of LEOSAS are only available online or by mail.

  • Temporary Protection Orders (TPO) are currently not available at the Sheriff’s Office, and can be received through the Second Judicial District Court. If TPO (removals) require a deputy they will meet in the Sheriff’s Office lobby.

  • Garnishments/Executions – Sheriff’s Office will continue to serve garnishments.

  • Evictions RJC AND SJC - Investigative Assistants will continue to serve eviction as issued by the court.

Sheriff - Incline Village Sub Station 

Incline Village Sub Station Closed Until Further
Notice: 911 Parr Blvd Reno, Nv has the following amended services…..

Records - 775 328-3023
Marijuana, Liquor, Solicitor, Elder Care and Locksmith - Nonessential businesses will not be processing applications at this time
Child Care Permits - Appointment only
Business Licenses - Appointment only
Fingerprint Cards - Nonessential businesses will not be processing applications at this time
Sex Offender / Felons - Mail in forms only, forms available on website
Case Requests - Online Only
Address Changes, criminal history request, case and booking requests,
CCW changes to address, renew Leosas - Online Only or Mail
CCW - Nonessential not processing at this time


Front Desk - 775 328-3001 option 7
All Reports must be filed online
Civil 775 328-3310
Appointment only

We ask for your patience during this time as there
may be longer than usual waiting times.

Sparks Justice Court

All court proceedings will be conducted telephonically by video conference unless otherwise ordered by the presiding judge.
Virtual Court is held through Zoom until further notice.  Review the Court's website for more information.
All payments for fines and fees may be processed electronically at online, at the dropbox or by phone at 775-353-7600.
All payments for fines and fees may be processed electronically online, at the dropbox or by phone at 775-353-7600.


Traffic

  • Traffic appearance will be held virtually; you may contact the department for information on how to register for virtual court at sjccitations@washoecounty.us.

  • If you have already been to Court and entered a 'Not Guilty' plea and provided a new court date for a Pre-Trial Conference, you may be eligible to resolve your citation without returning to Court. Please contact the Washoe County District Attorney's Office via email at DA-Citations@washoecounty.us

  • All payments for fines and fees may be processed electronically online, at the dropbox, or by phone at 775-353-7600.

    • The Sparks Justice Court will send clearance letters to DMV directly without the need of the cited party to appear if any necessary documentation is mailed to the Court, left in the Court's drop box, or scanned and emailed to sjccitations@washoecounty.us.
    • All persons arrested on a 'no own recognizance' traffic misdemeanor warrant will be subject to release by pretrial services if otherwise qualified and given a date to appear in Sparks Justice Court after 30 days.
Small Claims and Civil
  • CIVIL

    Individuals who need to file documents with the Civil Department may do so by utilizing the Court’s electronic filing system at www.efilenv.com

    The Court will accept filings on all collection matters as lifted by the Governor in Directive 017.

Unlawful Detainers and Evictions
  • Emergency Directive 025 establishing a timetable to restart the eviction process.  Unless already authorized as an emergency eviction the Court will accept the filing of new evictions and the continuance of ongoing evictions pursuant to the Directive 025 Reference Chart.

Criminal - Out of Custody

  • All arraignments will be heard as scheduled with the parties appearing by remote means.
  • No jury panels will be called until further notice.


Criminal - In custody

  • All in-custody arraignments will be heard as scheduled with the parties appearing by remote means.
  • All persons arrested on a 'no own recognizance' misdemeanor warrant will be subject to release by pretrial services, if otherwise qualified, and given a date to appear in Sparks Justice Court after 30 days.

Civil

  • All protective order hearings will be held telephonically or by video­teleconference if possible.
  • Any temporary protective order expiring within the next 30 days shall continue in full force and effect until a hearing can be scheduled and/or until further order of the Court.

Sparks Recovery Court

  • All out-of-custody participants shall be seen by teleconference or videoconference if possible.
  • In-custody participants will not be transported to the Court unless a special request is made and granted and will be seen by video from the jail either by special setting or at the end of Tuesday's in-custody arraignments.

Administrative continuances during active Administration Orders

  • No late fees will be imposed.
  • Collections will be suspended.
  • The Court will not issue bench warrants for failures to pay or comply with sentencing conditions, contact the department for guidance.
  • All community service obligations are suspended.
  • Due to the cancellation of the Victim Impact Panels (VIP) for the next two months, those required can take an online VIP from an approved source.
  • The Court shall utilize Friday afternoons beginning May 1, 2020, to reschedule any matters continued pursuant to this Order.

See https://www.washoecounty.us/sjc/ for more information.

Treasurer

  • In support of social distancing and to help control the spread of COVID-19, Treasurer Davis encourages citizens to access our services using remote methods whenever possible.   

    • Visit our website 24/7 for property tax information and online payment options
    • Contact our office via email at tax@washoecounty.us
    • Call our office at 775-328-2510
    • Mail your payments to Washoe County Treasurer PO Box 30039   Reno, NV  89520-3039

    If you are unable to complete your business remotely, we are open and available to assist you in person, 8am to 5pm, Monday through Friday.  A drive through payment drop box is available in the round-a-bout at the Washoe County Administrative Complex.  

    Please note that in compliance with county policy related to COVID-19, all visitors to our building are required to undergo a temperature check and wear a mask.  We request that all visitors follow social distancing protocols.

Truckee Meadows Fire & Rescue

  • Operating regular service.

 

This Nevada Health Response COVID-19 Risk Mitigation Initiative (Initiative), is issued as guidance following Governor Sisolak’s Tuesday, March 17, 2020 Press Conference, and pursuant to Governor Sisolak’s March 12, 2020 Declaration of Emergency, which cites Article 5, Section 1 of the Nevada Constitution declaring that the “supreme executive power of this State, shall be vested in a Chief Magistrate who shall be the Governor of the State of Nevada.”