911 Education

Non-emergency Phone Numbers

  • Nevada 2-1-1: An agency that provides information and referrals for health, human and social service organizations.
Non-emergency Medical Questions:
  • 775-982-5757: Hometown Health Hotline.
  • 775-858-1000: The REMSA Nurse Health Line, which is designed for individuals who have minor medical problems or questions.
City of Reno:
  • 775-334-COPS (2677): The non-emergency number for the City of Reno.
  • Reno Direct: 775-334-4636: City government services and general information.
City of Sparks:
  • 775-353-2231: The non-emergency number for City of Sparks.
Washoe County:
  • 775-785-WCSO (9276): The non-emergency number for the unincorporated areas of Washoe County.
  • Washoe 3-1-1: A customer service center that provide our community with helpful resource information.
Carson City:
  • 775-887-COPS (2677): The non-emergency number for Carson City Sheriff’s Office.
  • 775-887-FIRE (3473): The non-emergency number for Carson City Fire Department.

An increase in non-emergency calls to 911 is placing a strain on dispatchers, first responders, and healthcare organizations. Regional response agencies are working together on a public education effort to draw attention to the over utilization of the 911 system and how that affects the response by emergency personnel to life-threatening emergencies. Below are two Public Service Announcements (PSAs) written and produced by local first responders  in an effort to educate the public about 911.

Regional response agencies want to emphasize the importance of educating citizens on the 9-1-1 system and its appropriate uses:

  • 9-1-1 is for police, fire and medical emergencies. It is not for matters like neighbor complaints, general medical questions, having a sick pet, or reporting a broken fire hydrant.
  • Be sure to lock your phone before putting it in your purse or pocket.
  • If you and/or others are not in immediate harm or danger use your respective jurisdictional non-emergency line.

Sparks Fire Department PSA

Sparks Police Department PSA

Carson City Sheriff’s Office PSA

Last modified on 03/09/2018