Customer and Enterprise Solutions

Helpdesk
(775) 328-3950
Helpdesk@washoecounty.us

Kobe Harkins, IT Manager
Kharkins@washoecounty.us

Patrick Crofoot, Technology Project Coordinator
PCrofoot@washoecounty.us

Greg Szachara, Imaging and Record Management Supervisor
GSzachara@washoecounty.us

 

Customers and Enterprise Solutions (CES) supports County computers, mobile devices, computer peripherals, printers, software, and records imaging and storage. CES is focused on improving employee satisfaction and increasing their productivity by:

  • Incorporating industry best practices
  • Improving customer service processes and procedures
  • Enabling greater technology self-service for employees
  • Upgrading desktop productivity software for employees
  • Providing access to data and information from anywhere, anytime and with any device
  • Developing bring your own device strategies
  • Shifting from a device-centric delivery framework to a user-centric delivery framework
  • Developing metrics to measure performance
  • Protecting County data with backup and recovery solutions and plans