Washoe County Announcement

Washoe County Announces Washoe311 Service Center
Citizen service hub offers phone, online support for county services

Media Release
For Immediate Release

Contact: Amy Ventetuolo

Reno, Nev. May 2, 2018. Washoe County is officially launching Washoe311, a non-emergency, centralized customer service center. Staffed with live employees, Washoe311 is ready to provide the public with answers about the county services they are looking for.

MEDIA AVAILABILTY at WASHOE311 CENTER: Thursday, May 3, from 10:30-11 a.m., Washoe County Complex, Bldg. A. See the Washoe311 center in action and conduct interviews with service center staff.

With a region as large as Washoe County, it can be hard to know where to go with questions, or where to turn for services. Now, getting help is as easy as dialing 3-1-1 from any phone.

“We are proud to offer this valuable service to the community,” remarks Nancy Leuenhagen, Washoe County Communications Director. “This is the next evolution of communicating with our citizens and connecting them to the services they need.”

In addition to providing accurate information about services, residents can also report problems like graffiti or potholes. Washoe311 is staffed with live county customer service specialists Monday-Friday from 8 a.m.-5 p.m. and an answering service for afterhours calls.

In addition to dialing 3-1-1 from any phone, residents are also welcome to place a service request online by visiting: https://www.washoecounty.us/contact.php

VIDEO: How Washoe311 impacts our community: