Human Resources

How should I submit my Claim Form and supporting documentation to American Fidelity?

Claims can be sent to American Fidelity by fax or by mail. If you fax your claim, a follow up phone call is not required but is welcome to ensure your claim has been received. If faxing, please allow 48 hours for the system to process the fax.

American Fidelity Assurance Company

Medical/Supplement Department

Attn: Benefits Division

P O Box 25160

Oklahoma City, OK 73125-0160

Fax: 1-800-818-3453

After the first claim submission to American Fidelity, you will be able to create an online account to submit future claims.  Visit www.afadvantage.com to create a log on and password. 

Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »
Call 311 to find resources, ask questions, and utilize Washoe County services. Learn More »