Excellence in Public Service Program

Excellence in Public Service Logo    Overview

The Washoe County Learning Center proudly presents Excellence in Public Service Certificate Programs. Washoe County encourages lifelong learning and the professional development of all employees.  Excellence in Public Service is a series of certificate programs that recognizes successful completion of essential employee development courses.

The certificate programs are: 


 Promote Yourself! Mini Certificate Program

This mini certificate program was designed to help you improve your skills, enabling you with knowledge and tools that will assist you in the County's hiring process.  This is your chance to learn the valuable skill of promoting yourself! The program includes 5 courses totaling 18 hours of learning!

  • Acing the Interview (3 hrs)
  • Career Development (6 hrs)
  • Making Connections (3 hrs)
  • Understanding the Merit System (2 hrs)
  • Writing a Resume (4 hrs)

  Essentials of High Performing Teams Program

This series defines and encourages high performing teams and outlines techniques to effectively drive continuous process improvements. The program includes 8 courses totaling 47 1/2 hours of learning!

  • Continuous Process Improvement (12 hrs)
  • Continuous Process Improvement in Practice (2 hrs)
  • Healthy Team Dynamics (4 hrs)
  • Managing Change (4 hrs)
  • Meeting Management (4 hrs)
  • Meeting on Common Ground (4 hrs) 
  • Myers Briggs - Team Application (10 1/2 hrs)
  • Project Management (7 hrs)

 Essentials of Management Development Program

Excellent managers and supervisors are key to the successful implementation of Washoe County programs.  This series offers all levels of County management the critical knowledge and skills to create a healthy productive work environment and to manage performance skillfully.  Eight essential courses and 50 hours of learning! 

Prerequisites:  Must be supervisor level or above.  Non-management employees may only take these courses with an approved Washoe County Individual Development Plan (IDP). 

  • Meeting on Common Ground (4 hrs)
  • MGT - Defensible Hiring (7 hrs)
  • MGT - Legal Responsibilities of Supervision (4 hrs)
  • MGT - Overview of Organizational Support (12 hrs)
  • MGT - Performance Improvement & Discipline (4 hrs)
  • MGT - Performance Management (7 hrs)
  • MGT - Performance Management Coaching/Feedback (6 hrs)
  • MGT - Role of the Manager (6 hrs)

 Essentials of SAP for Financial Staff

This program recognizes the unique role and contribution of Financial Staff to the overall success of our organization.  This series provides Financial Staff with the knowledge, skills and tools necessary to be successful within Washoe County.  A total of 10 courses and 22 hours of learning!

Prerequisites:  Financial SAP Roles or approved WC Individual Development Plan (IDP).

  • Introduction to SAP (2 hrs)
  • Financial Inquiry and Reporting - Basic (3 hrs)
  • Financial Inquiry and Reporting - Advanced (3 hrs)
  • SAP - Cash Desk (2 hrs)
  • SAP - General Ledger and Journal Entry (2 hrs)
  • SAP - Grants (3 hrs)
  • SAP - Invoice Entry (1 1/2 hrs)
  • SAP - ProCard (1 hr)
  • SAP - Purchasing, Requisitioning & Receiving (3 1/2 hrs)
  • SAP - Workflow for Approvers/Managers (1 hr)

 Essentials of SAP for HR Reps

This program recognizes the unique role and contribution of HR Representatives to the overall success of our organization.  This series provides HR Reps with the knowledge, skills and tools necessary to be successful as an HR Rep within Washoe County.  A total of 9 courses and 20 1/2 hours of learning!

Prerequisites:  HR Rep SAP Roles or approved WC Individual Development Plan (IDP).

  • Introduction to SAP (2 hrs)
  • Introduction to SAP for HR Rep(4 hrs)
  • HR Inquiry and Reporting (4 hrs)
  • SAP - Benefits (1 hr)
  • SAP - GRC Access Enforcer (1 1/2 hrs)
  • SAP - Online Recruitment System (2 hrs)
  • SAP - Performance Management (1 hr)
  • SAP - Workflow for Approvers/Managers (1 hr)
  • Time Entry for HR Rep (4 hrs)

  Essentials of Personal Effectiveness Program

This series provides the foundation for a successful career at Washoe County and is designed for all county employees.   The program includes 8 courses, 44 hours of learning!

  • Career Development (6 hrs)
  • Communication Skills (6 hrs)
  • Conflict Resolution (6 hrs)
  • Customer Service (6 hrs)
  • Excelling in your Career using Emotional Intelligence (6 hrs)
  • Healthy Team Dynamics (4 hrs)
  • Managing & Organizing Your Work (6 hrs)
  • Meeting on Common Ground (4 hrs)

  Essentials of Support Staff Program

Washoe County recognizes the unique role and contribution of Support Staff to the overall success of our organization.  This series provides Support Staff with the tools necessary to excel within Washoe County.  A total of 7 courses and 8 hours of Technology training for a total of 46 hours of learning!

  • Administrative Procedures (6 hrs)
  • Business Writing (6 hrs)
  • Conflict Resolution (6 hrs)
  • Customer Service (6 hrs)
  • Managing & Organizing Your Work (6 hrs)
  • Meeting on Common Ground (4 hrs)
  • Office Protocols (4 hrs)
  • Technology - 8 hours of Technology Training (8 hrs)

 Essentials of Train the Trainer Program   

This program is designed for employees with subject matter expertise who provide training in their specific department. The program includes classroom as well as practical application totaling 53 hours.

  • Module 1:  Instructional Systems Design (4 hrs)
  • Module 2:  Presentation Skills (16 hrs)
  • Module 3:  Facilitation Skills (16 hrs)
  • Module 4:  Active & Effective Training (12 hrs)
  • Meeting on Common Ground (4 hrs)
  • Train the Trainer - 1 hours observation (1 hr) 

Washoe County does not discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity or expression, age, disability or national origin in the activities
and/or services which it provides. EOE

 

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