The Collections Division works to capture funds owed to Washoe County by providing a collection program for County departments and agencies to which fees, fines, or charges are due. They serve as either the first point of contact on payments due or they perform collection activity when the debt becomes past due. This division of the Comptroller Department, typically secures more than $5 million in debt owed to the County annually.
Pursuant to Nevada Revised Statutes (NRS) 354.255 and 244.207, and Washoe County Code 15.191 assigning the Comptroller to oversee the centralized billing and collection of money owed or due the County, the Washoe County Board of Commissioners approved the establishment of the Washoe County Billing, Receivables and Debt Collection Policy on February 28, 2012. This Policy states, in part, "To the extent allowed by law, a collectable delinquent account submitted to the Comptroller for collection shall be assessed interest and fees." The table shown below identifies the fees and rates of interest that will be assessed such accounts.
Fees and Interest Assessed on Delinquent Accounts
One-time charge for collection..................................$25.00
Added monthly fee for a payment plan.....................$2.00
Interest on the outstanding delinquent balance......6.25%*
*The interest rate is presented as an annual rate and based on prime plus 2%, but compounded daily for application to the total amount owed. The rate is reset on the first day of each calendar quarter, and will be based on the rate as reported in the Wall Street Journal.
NOTICE! Washoe County has contracted with an outside collection agency called COLLECTO, INC., who does business as EOS CCA, to pursue the collection of overdue debts owed to Washoe County. If you have received a letter from this collection agency on behalf of Washoe County (click here to see example), and you have questions or wish to pay your debt, please contact the collection agency directly per information on your letter. If you need other information with regard to your debt, you may contact the Washoe County Collections Division at the phone number listed below.
Read the entire Washoe County Billing, Receivables and Debt Collection Policy.
To make a payment on your account using a credit or debit card, please visit https://paydirect.link2gov.com/WashoeCoCollections/
***Please note: Washoe County utilizes FIS PayDirect to process all credit/debit card payments. FIS will assess a service fee of 2.45%. The minimum fee is $1.49 per transaction.
Contact Phone Number / Email
(775) 328-2652 firstname.lastname@example.org