Bill Payment Options
For billing inquires concerning your utility bill, or general information, please call Washoe County Utility Customer Service at (775) 954-4601
PLEASE NOTE: WASHOE COUNTY UTILITY CUSTOMER SERVICE WILL BE RELOCATING TO THE MAIN WASHOE COUNTY COMPLEX IN EARLY MAY. AS OF MONDAY, MAY 4, 2015, WE WILL BE LOCATED AT 1001 EAST NINTH STREET, BUILDING A, RENO. OUR MAIN PHONE NUMBER WILL NOT CHANGE.
Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Washoe County offers several payment options for Utility accounts:
- Pay online - Requires the first eight digits of your account number as well as your billing zip code. Pay with a credit card, debit card, or E-check.
- Direct charge to your checking account - EFT checking accounts
- Automatic debit from your MasterCard or Visa - EFT credit card
- Traditional payment method - the usual monthly customer billing
Billing Schedules/Payment Methods
Washoe County bills its Utility customers on a monthly basis for the prior month`s service. Billing is done at the end of each month. Bills usually reach the customers within three days of mailing. If you have not received your bill, please call (775) 954-4601. Any questions regarding your bill, rates for services, etc., should also be directed to that number.
Electronic Fund Transfers (EFT)
We offer a number of electronic fund transfer payment options. You can pay online, as noted above. You can also pay with an EFT by contacting our office at (775) 954-4601, Monday through Friday between 8:00 a.m. and 5:00 p.m., or you can establish an EFT agreement that authorizes the Washoe County Treasurer to debit your Visa, MasterCard, or checking account for sewer charges on a monthly basis. If preferred, you may also make a credit card payment in person by visiting our office at 4930 Energy Way UNTIL MAY 1, 2015 -- AFTER MAY 1, 2015, OUR OFFICE WILL BE LOCATED AT 1001 EAST NINTH STREET, BUILDING A, RENO. Credit cards are charged on the date of debit. Checking account charges appear on your checking account approximately 13 days after receiving a monthly invoice.
Traditional Payment Methods
Your payments may be made by check or money order and sent to the Washoe County Treasurer, P.O. Box 30085, Reno, Nevada 89520-3030, by the due date shown on the bill. Please use the envelope provided in your billing and enclose the payment stub.
If you prefer to pay in cash, you may bring your payment in to the Washoe County Treasurer`s Office, 1001 East Ninth Street, Reno, between the hours of 8:00 a.m. and 5:00 p.m., or to the Community Services Department office at 4930 Energy Way, Reno UNTIL MAY 1, 2015 -- AFTER MAY 1, 2015, OUR OFFICE WILL BE LOCATED AT 1001 EAST NINTH STREET, RENO. Washoe County has a payment drop box at 4930 Energy Way for after-hours use UNTIL MAY 1, 2015 -- AFTER MAY 1, 2015, OUR OFFICE WILL BE LOCATED AT 1001 EAST NINTH STREET, BUILDING A, RENO.
Payments received after the due date will be assessed a late payment processing fee of 1.5 percent of the outstanding balance plus a handling fee of $4.00. Utility payments which are 30 days or more late will result in terminated service after the customer has been notified by mail. If you receive such a notice, and you have mailed your payment, please call (775) 954-4601 to verify that your payment has been received.
If service is turned off for non-payment, a disconnection/reconnection charge of $100.00 will be levied. Please be aware that a property owner is ultimately responsible for non-payment of utility bills and that until paid, all utility charges constitute a perpetual lien on and against the property served.