Contact Us
Home Page
Office Hours: 8:00 a.m. to 5:00 p.m.
Phone: 775.328.3600 - Fax: 775.328.6133
E-mail: planning@washoecounty.us
Mailing Address: PO Box 11130, Reno, NV 89520-0027
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The department is organized into two programs: Community Planning Services and Community Support Services. Click on the links above to learn more about each program.
Mission
Our mission is to fulfill the community vision by guiding the creation and maintenance of livable neighborhoods and supporting the economic viability of the region through promoting sustainable development, providing quality customer service, and implementing land use regulations in a fair and consistent manner.
Our core values are:
- Acting impartially, consistently and with equality.
- Being forthright.
- Exhibiting mutual respect.
- Including affected citizens.
- Sustaining highly-skilled, professional and dedicated employees.
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Our staff is committed to continuous improvement and is "Dedicated to Excellence in Public Service."
We focus on continuous improvement in four areas:
- Customer service.
- Standards and codes.
- Regulation.
- sustainable development.
Our department's five-year strategic plan outlines the following 10 strategic goals:
- Implementing a communication plan that increases the public's knowledge and understanding of departmental functions and responsibilities.
- Enhance staff capabilities and functions to better serve the public.
- Create a more effective Master Plan.
- Streamline permit review and enhance effective enforcement.
- Update and maintain the Development Code to be responsive and adaptive.
- Enforce codes and processes in a fair and consistent manner.
- Create a comprehensive approach to the use of renewable and reusable resources; and the preservation of open space and natural resources.
- Enable the provision of attainable housing for all income groups.
- Support regional economic development.
- Continue to provide mandated public services with on-going high quality customer care.
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